YOUNG PERSON INFORMATION

SEEING A DOCTOR OR NURSE

You may find some of the recommended sources of information listed below useful.
But WE ARE HERE TO HELP YOU. Making an appointment to see a doctor or nurse is easy, just contact the surgery on 01643 703441.  If you are 18 or over you can also legally apply for on line access to your medical records to book appointments electronically.

You can make an appointment to see a nurse or a doctor in CONFIDENCE about ANY health issue at all, such as:

SKIN PROBLEMS STRESS OR DEPRESSION
PUBERTY & PERIODS EATING PROBLEMS
RELATIONSHIPS BULLYING / ABUSE
SEXUALITY LONELINESS
FAMILY PROBLEMS FRIENDSHIPS
CONTRACEPTION ALCOHOL / DRUGS / SMOKING

CONFIDENTIALITY

Anything you discuss with any member of our practice team will remain confidential. Even if you are under 16 nothing will be said to anyone without your permission.

All of the staff at the surgery from the receptionist to the doctor all have a duty to respect your confidentiality. The only reason we might have to consider passing on confidential information without your permission, would be to protect you or someone else from serious harm. We would always try to discuss this with you first.

HERE FOR YOU

You can make an appointment to see a doctor or nurse in confidence by contacting the reception desk. If you prefer not to disclose why you are requesting to be seen just tell the receptionist that it is a personal matter, but please be assured that all of our staff are trained to deal with sensitive issues professionally.

WHAT IF I DON’T FEEL ABLE TO COME INTO THE SURGERY?

If you don’t feel comfortable in coming into to the surgery for any reason, maybe you are EMBARRASSED, concerned that you will be seen or worried that you or your family might know the members of staff that you may meet, then you can phone and ask to speak to the Young Persons’ Lead in confidence.

If you feel unable to do that, but need help or advice immediately, then you can contact one of the other practices in the area and ask to see a clinician there. Simply phone one of the surgeries from the list below and advise them that you need to see a clinician in confidence.

DUNSTER SURGERY – TEL: 01643 821244
EXMOOR MEDICAL CENTRE – TEL: 01398 323333
WEST SOMERSET HEALTH CARE (WILLITON SURGERY) – TEL: 01984 632701
PORLOCK MEDICAL CENTRE – TEL: 01643 862575

If you need help now from a doctor or nurse we are happy to see you even if this is not your usual GP Practice.

PLEASE CONTACT US FOR ANY HELP OR TO ARRANGE AN APPOINTMENT

01643 703441 - opt 1

(All Enquiries)

01643 703441 - Opt 2

(Prescriptions)

01643 707921

(Facsimile)

SOMCCG.MINEHEADMEDICALCENTRE@NHS.NET

(SURGERY EMAIL ADDRESS)

If your correspondence relates to a request for medical treatment or any urgent matter please contact our Patient and Practitioner Services team on 01643 703441 (8:30am – 6:30pm). Our prescription line is available for any medication queries or prescription requests on the same number (9am - 12 noon, Monday – Friday).

Our GPs and clinical team cannot provide medical advice by email. General information for the attention of a GP will be passed on if requested.

Please note - this email is not continually monitored.

SOMCCG.MMCPRESCRIPTIONS@NHS.NET

(REPEAT PRESCRIPTIONS EMAIL ADDRESS)

This email is for repeat prescription requests only.

If your medication request is urgent please contact our prescription line on 01643 703441 (Option 2). 9am - 12 noon, Monday - Friday.

Please include your name and date of birth with your request. Please be advised that requests for “all repeats” or requests with limited information are likely to result in a delay in the processing of medication. In such instances, staff will need to contact you to discuss your exact requirements.

This email inbox is only monitored during prescription line hours - 9am - 12 noon, Monday - Friday.

For repeat prescription ordering 24 hours a day, 7 days a week – please sign up to Patient Access or the NHS App – further details can be found on the Prescriptions and Online Access page of our website.

Minehead Medical Centre Address

Harley House Site
2 Irnham Road, Minehead, Somerset, TA24 5DL