Making An Appointment
appointments during the covid-19 pandemic
During the COVID-19 pandemic, GP practices are working in a different way to prevent the spread of the disease and protect patients and staff, while still providing essential services.
We are asking patients who do not have an appointment to NOT come into the surgery. If you are feeling unwell please telephone the surgery as you normally would on 01643 703441. The Receptionist will ask you some simple questions to make sure you have contact from the most appropriate clinician. The clinician will then call you back to assess your symptoms with you and if necessary they may ask you to attend the surgery or arrange any further care for you.
face coverings / face masks
in line with updated guidelines from public health england all patients are advised that if you are attending the surgery for any reason you will need to wear a medical grade face covering or face mask that covers your mouth and nose. please source your own face mask before coming for your appointment. Patients who do not have a medical grade face mask will be refused entry to the building.
If you or someone you live with HAS coronavirus symptoms (new continuous cough OR fever OR loss of/ change in smell or taste)
Stay at home.
If your symptoms worsen or you feel that you cannot manage at home, please refer to the NHS 111 online coronavirus service. If you can’t get help online, call 111.
Please do not go to your GP practice, community pharmacy, dental practice or optician.
If you, or people you live, with DON’T HAVE coronavirus symptoms and you think you need primary care help and advice, don’t delay:
Contact the practice on 01643 703441.
Find out more here: https://www.nhs.uk/health-at-home/
If a face-to-face appointment is necessary, you will be advised on what to do. GP practices have measures in place to minimise any risk from coronavirus.
Please do not enter the practice unless you’ve been advised to. This will ensure they can continue to provide essential care safely.
01643 703441 - opt 1
01643 703441 - Opt 2
(SURGERY EMAIL ADDRESS)
If your correspondence relates to a request for medical treatment or any urgent matter please contact our Patient and Practitioner Services team on 01643 703441 (8:30am – 6:30pm). Our prescription line is available for any medication queries or prescription requests on the same number (9am - 12 noon, Monday – Friday).
Our GPs and clinical team cannot provide medical advice by email. General information for the attention of a GP will be passed on if requested.
Please note - this email is not continually monitored.
(REPEAT PRESCRIPTIONS EMAIL ADDRESS)
This email is for repeat prescription requests only.
If your medication request is urgent please contact our prescription line on 01643 703441 (Option 2). 9am - 12 noon, Monday - Friday.
Please include your name and date of birth with your request. Please be advised that requests for “all repeats” or requests with limited information are likely to result in a delay in the processing of medication. In such instances, staff will need to contact you to discuss your exact requirements.
This email inbox is only monitored during prescription line hours - 9am - 12 noon, Monday - Friday.
For repeat prescription ordering 24 hours a day, 7 days a week – please sign up to Patient Access or the NHS App – further details can be found on the Prescriptions and Online Access page of our website.
Minehead Medical Centre Address
Harley House Site
2 Irnham Road, Minehead, Somerset, TA24 5DL