Minehead Medical Centre
jubilee bank Holiday Opening hours
Wednesday 1st June – surgery and phone lines Open as normal
Thursday 2nd june – closed (bank holiday)
friday 3rd june – Closed (Bank Holiday)
Saturday 4th June and Sunday 5th June – Closed as normal
Monday 6th June – surgery and phone lines Open as normal
COVID Restriction Update – February 2022
Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff. We will continue to do so going forward.
There are no immediate changes to COVID restrictions in healthcare settings.
This includes the requirement for staff, patients and visitors to continue wearing a mask and not attending the surgery if you have any symptoms of, or have tested positive for, COVID-19. patients will need to still socially distance and staff will continue to wear PPE.
The consistent application of these measures, alongside the roll out of the vaccine programme and staff and patient testing, remains the most effective defence against the entry and spread of COVID-19 in healthcare settings.
The number of patients allowed into the waiting area will also continue to be restricted. We do understand that it can be frustrating but we know that when people come to us they are sick and vulnerable so we feel it would be wrong to not take these small precautions that can protect people. Covid has not gone away.
We have come so far in trying to minimise the impact of Covid and we are sure you understand that we need to keep the surgery as safe as possible for ALL patients and staff. One positive case of covid within the surgery could wipe out our entire workforce for up to 10 days and I’m sure you will agree, maintaining restrictions is a small price to pay in order that we continue with a full range of medical services, and indeed keep our doors open.
PLEASE HELP US TO HELP YOU
DUE TO THE CURRENT COVID-19 SITUATION WE ARE WORKING TO CURRENT NHSE GUIDELINES TO PROTECT THE SAFETY OF ALL PATIENTS AND OUR TEAM WITHIN THE SURGERY.
We can all agree the past year has been very difficult for us all. As we begin the next phase of easing restrictions and services starting to open we appreciate this brings with it new worries and concerns for everyone.
We, like all GP surgeries in West Somerset and across England, are following Government guidelines in how we work. We have been instructed to do as much work remotely as possible and only do face to face consultations if there is no other way to manage the episode of care.
If you are feeling unwell please telephone the surgery as you normally would on 01643 703441. The Receptionist will ask you some simple questions to make sure you have contact from the most appropriate clinician. THE clinician will THEN call you to assess your symptoms. if necessary they may ask you to attend the surgery TO SEE an appropriate healthcare professional or arrange further care/REFERRAL for you.
We know our phones are very busy and contacting the surgery is very difficult at times. We are receiving a large number of covid vaccinations queries as well as a significant increase in the number of calls to the surgery.
WEEK COMMENCING 02/05/22 – 2339 Calls answered
WEEK COMMENCING 09/05/22 – 2735 calls answered
Week commencing 16/05/22 – 2214 Calls answered
Week commencing 23/05/22 – 2527 calls answered
We would like to assure you our team will do their very best to help you and we are grateful for all the compliments we continue to receive about how helpful our team have been.
Unfortunately due to the frustration of trying to contact us a small number of patients have expressed their frustrations to our team in ways that are not polite and in some cases used language that is not appropriate, this has been both in person and via social media. While we would always ask patients to inform us of their concerns so that we can do our best to help improve our services, we please ask that you contact our practice management team who are there to help with these matters.
In line with the national NHS zero tolerance policy, we will not tolerate abuse to members of our team and if our team feel they are being spoken to inappropriately they will ask the caller not to speak to them in that manner and if abuse continues they will consider terminating the call, something they do not want to ever have to do. If there is a repeat of this behaviour the practice will take further action.
There are alternative ways to contact us WHICH CAN BE FOUND in the PRESCRIPTIONS AND online services section of our website.
tHE NATIONAL COVID-19 VACCINATION PROGRAMME
NHS COVID-19 VACCINATION PROGRAMMe
to book your covid vaccinations, booster vaccination or check eligibility please visit
www.nhs.uk/covid-vaccination or phone 119.
the National booking system is regularly updated, with additional appointment slots made available as vaccine supply allows.
your nearest covid vaccination centres are minehead community hospital, tesco pharmacy and alcombe methodist church (run by alcombe pharmacy). these are not walk in centres – appointments must be booked using the national booking system.
Please do not contact the surgery for an appointment.
Somerset CCG – Health Services During Coronavirus
covid-19 vaccination status certificates
GP practices are unable to issue Covid-19 vaccination status certificates.
The NHS App is now live with your COVID-19 certificate to show you’ve been vaccinated. many countries will require proof of this to allow you to enter. We anticipate this to be widely needed as more countries get added to the Green Travel list.
instructions on downloading and registering for the nhs app can be found here.
It only takes a couple of minutes to set up. you will need a form of ID & your NHS number to hand – but don’t worry if you don’t know your NHS number, you can still access the information. https://www.nhs.uk/nhs-services/online-services/find-nhs-number/ can help you find your NHS Number too.
The NHS App can also be used to order your repeat prescriptions.
Anyone intending to use their NHS COVID Pass for travel purposes is encouraged to check their COVID pass status before booking. If your vaccination record is not showing correctly, please contact 119 and ask for the vaccination data resolution service.
Should you not have a smart phone you can call the NHS helpline on 119 and ask for a letter to be posted to you.
Welcome to the minehead medical centre website
The original house was built in 1898, and was run as a hotel for many years. In 1990, the building was converted to provide spacious Surgery premises. The Surgery is accessible for wheelchairs and has parking for patients.
Through our website we hope to improve our services to all our patients and enable you to find the information required at the click of a mouse. You can order repeat prescriptions online, download registration forms, cancel existing appointments, send us details about changes of name or address and much more.
We have a prescription ordering telephone number – 01643 703441 (option 2) which is open from 9am – 12noon each week day.
We are always looking to improve our services so please leave some feedback on our contact page. We hope that with your help and co-operation we will be able to make this website a better portal for all your online needs.
HERE FOR YOU
All OF our TEAM are fully qualified and have a range of experience to bring you the best possible care available.
At Minehead Medical Centre we pride ourselves on our staff being welcoming, friendly and happy to help our patients.
during this difficult time we are working with the ccg and nhse to implement national policies and guidance to enable our patients to access the appropriate and necessary healthcare safely.
01643 703441 - opt 1
01643 703441 - Opt 2
(SURGERY EMAIL ADDRESS)
For non-urgent medical or admin requests please use our online patient triage:
Our GPs and clinical team cannot provide medical advice by email.
General information for the attention of a GP will be passed on if requested.
Please note - this email is not continually monitored throughout the day.
(REPEAT PRESCRIPTIONS EMAIL ADDRESS)
This email is for repeat prescription requests only.
If your medication request is urgent please contact our prescription line on 01643 703441 (Option 2). 9am - 12 noon, Monday - Friday.
Please include your name and date of birth with your request. Please be advised that requests for “all repeats” or requests with limited information are likely to result in a delay in the processing of medication. In such instances, staff will need to contact you to discuss your exact requirements.
This email inbox is only monitored during prescription line hours - 9am - 12 noon, Monday - Friday.
For repeat prescription ordering 24 hours a day, 7 days a week – please sign up to Patient Access or the NHS App – further details can be found on the Prescriptions and Online Access page of our website.
Minehead Medical Centre Address
Harley House Site
2 Irnham Road, Minehead, Somerset, TA24 5DL