Minehead Medical Centre
PLEASE HELP US TO HELP YOU – mAY 2021
DUE TO THE CURRENT COVID-19 SITUATION WE ARE WORKING TO CURRENT NHSE GUIDELINES TO PROTECT THE SAFETY OF ALL PATIENTS AND OUR TEAM WITHIN THE SURGERY.
We can all agree the past year has been very difficult for us all. As we begin the next phase of easing restrictions and services starting to open we appreciate this brings with it new worries and concerns for everyone.
We are asking patients who do not have an appointment to NOT come into the surgery. We like all GP surgeries in West Somerset and across England are following Government guidelines in how we work –
We have been instructed to do as much work remotely as possible and only do face to face consultations if there is no other way to manage the episode of care.
If you are feeling unwell please telephone the surgery as you normally would on 01643 703441. The Receptionist will ask you some simple questions to make sure you have contact from the most appropriate clinician. THE clinician will THEN call you to assess your symptoms. if necessary they may ask you to attend the surgery TO SEE an appropriate healthcare professional or arrange further care/REFERRAL for you.
We know our phones are very busy and contacting the surgery is very difficult at times. We are receiving a large number of covid vaccinations queries as well as a significant increase in the number of calls to the surgery. We would like to assure you our team will do their very best to help you and we are grateful for all the compliments we continue to receive about how helpful our team have been.
Unfortunately due to the frustration of trying to contact us a small number of patients have expressed their frustrations to our team in ways that are not polite and in some cases used language that is not appropriate, this has been both in person and via social media. While we would always ask patients to inform us of their concerns so that we can do our best to help improve our services, we please ask that you contact our practice management team who are there to help with these matters.
In line with the national NHS zero tolerance policy, we will not tolerate abuse to members of our team and if our team feel they are being spoken to inappropriately they will ask the caller not to speak to them in that manner and if abuse continues they will consider terminating the call, something they do not want to ever have to do. If there is a repeat of this behaviour the practice will take further action.
There are alternative ways to contact us WHICH CAN BE FOUND in the PRESCRIPTIONS AND online services section of our website.
THE NATIONAL COVID-19 VACCINATION PROGRAMME
NHS COVID-19 VACCINATION PROGRAMME UPDATE – MAY 2021
the west somerset COVID vaccination service, run from Minehead Community Hospital, has provided vaccinations to patients in cohorts 1-9 and this will continue as they focus on delivering second doses to everyone who has had their first dose of the vaccine with them. they will invite you for your second dose when this is due.
the West somerset covid vaccination service will not be providing a vaccination service for people aged 18 to 49 when they become eligible. If you are in this cohort you will be able to get your vaccination at other vaccination sites, including community pharmacies and large vaccination centres.
Cohorts 10-12 (Patients aged 18-49)
When your age group becomes eligible, you will be able to book your vaccine and choose a community pharmacy/large vaccination centre through the national booking service at www.nhs.uk/covid-vaccination or by phoning 119. the National booking system is regularly updated, with additional appointment slots made available as vaccine supply allows.
Please do not contact your GP practice for an appointment.
You can now get your COVID vaccination if:
You are aged 18 or over
You are at high risk from coronavirus (clinically extremely vulnerable)
You are an eligible front-line health or social care worker
You have a condition that puts you at higher risk (clinically vulnerable)
You have a learning disability
You are a main carer for someone at high risk from coronavirus
If you eligible you can now book straight away online: www.nhs.uk/covid-vaccination or call 119.
If you already have an appointment over the coming weeks, whether for your first or second dose, this remains in place and it’s really important that you attend it as planned.
**Oxford Astrazeneca update**
The Medicines and Healthcare products Regulatory Agency (MHRA) is the UK’s independent regulator. Their role is to ensure medicines, devices and vaccines work effectively and are safe for use.
Every single vaccine authorised for use in the UK has been authorised by the MHRA and the three parts of authorisation are a safety assessment, an effectiveness assessment and a manufacturing quality assessment. Both the Pfizer/BioNTech and Oxford/AstraZeneca vaccines are safe and effective against the COVID-19 variants currently dominant in the UK and have been approved because they pass the MHRA’s tests on safety and efficacy.
The MHRA has released a statement, following recent media coverage that some countries have temporarily suspended the use of the Oxford AstraZeneca vaccine –
Following suspensions by some countries of the COVID-19 Vaccine AstraZeneca over suspected blood clots, the MHRA confirms that the benefits of the vaccine in preventing COVID-19 far outweigh the risks. People should still go and get their COVID-19 vaccine when asked to do so.
For more information please visit the Gov.uk website
Thank you for your continuing support and patience.
Somerset CCG – Health Services During Coronavirus
covid-19 vaccination status certificates
GP practices are unable to issue Covid-19 vaccination status certificates. Please see here.
The NHS App is now live with your COVID-19 certificate to show you’ve been vaccinated, many countries will require proof of this to allow you to enter. We anticipate this to be widely needed as more countries get added to the Green Travel list.
instructions on downloading and registering for the nhs app can be found here.
It only takes a couple of minutes to set up, ideally you should have a form of ID & your NHS number to hand – but don’t worry if you don’t know your NHS number, you can still access the information. https://www.nhs.uk/nhs-services/online-services/find-nhs-number/ can help you find your NHS Number too.
The NHS App can also be used to order your repeat prescriptions.
Should you not have a smart phone you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine (2 doses), the letter may to take up to 5 days to reach you.
Face masks – update february 2021
in line with updated guidelines from public health england, all patients are advised that if you are attending the surgery for any reason you will need to wear a medical grade face mask that covers your mouth and nose. The guidance has been updated as fabric face masks and face coverings are not resistant against the new strains of covid-19.
face coverings / face masks in shops
gps are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask or covering. please click here to read the letter from somerset LMC.
We appreciate this is a very difficult time for everyone and would like to re-emphasise that we are working this way to keep everyone as safe as possible during this current crisis.
Welcome to the minehead medical centre
The original house was built in 1898, and was run as a hotel for many years. In 1990, the building was converted to provide spacious Surgery premises. The Surgery is accessible for wheelchairs and has parking for patients.
Through our website we hope to improve our services to all our patients and enable you to find the information required at the click of a mouse. You can order repeat prescriptions online, download registration forms, cancel existing appointments, send us details about changes of name or address and much more.
We have a prescription ordering telephone number – 01643 703441 (option 2) which is open from 9am – 12noon each week day.
We are always looking to improve our services so please leave some feedback on our contact page. We hope that with your help and co-operation we will be able to make this website a better portal for all your online needs.
HARLEY HOUSE SITE BUILDING WORK PROGRESS – SPRING 2021
PLEASE CLICK HERE FOR IMAGES
PLEASE CLICK HERE TO READ OUR FEBRUARY 2021 NEWSLETTER
Patient Update – November 2020
please click here to read the latest patient update
practice development news
As you will all be aware the owners of the Irnham Lodge site have decided to put the site up for sale.
We are therefore busy re-locating to our Harley House site and have now been offering the majority of the appointments from this site. We are developing the Harley House site further in order that we can better accommodate all of our team on that one site.
I hope you will agree that so far the Harley House site is working well and you have seen all of the members of the team you have been used to seeing previously at either Irnham Lodge or Harley House.
We have been able to provide services safely within the current guidelines from the one site, but we are very happy to answer any questions or concerns you have regarding providing all of our services from the one Harley House site.
We will be keeping you updated with progress via our website & updates within the surgery. We are continuing to liaise with our patient group, virtually in recent months and we do seek their opinions and help with our decision making.
In previous patient consultations patients raised concerns about parking at the
one site. We are pleased to be able to say that all the proposed changes to the
Harley House building will not remove any of the existing car parking spaces,
so although parking may be limited whilst work is carried out this will only be in
the short term.
For any patients who would like to give feedback regarding our move to a single
site, we have created a short online survey which can be accessed here –
https://www.surveymonkey.com/r/S62ZYC9 or by scanning the qr code below.
planning application plans for the Harley House site
Please click here to see the planning application plans for the Harley House site.
A statement from Somerset CCG
“Irnham Lodge and Harley House surgeries merged in April 2019, to provide greater resilience for healthcare services in Minehead. Since the merger, services have been provided for registered patients across two locations.
An initial early application has been received from Minehead Medical Centre to propose the move of healthcare services to a single site location at Harley House Surgery; this would mean that all registered patients would access existing healthcare services from one location, rather than two.
Under the proposal, services will continue to run from the adjacent locations of Irnham Lodge and Harley House as part of the Minehead Medical Centre as usual until May 2021 and will not affect the provision of GP services for the existing registered patients in Minehead and the local community.
Patients will be fully involved in any proposals through a detailed patient engagement programme over the next few months. Patients should continue to contact the practice as usual for any healthcare concerns; by calling 01643 703441, or by visiting the website: www.mineheadmedicalcentre.co.uk.“
HERE FOR YOU
All OF our TEAM are fully qualified and have a range of experience to bring you the best possible care available.
At Minehead Medical Centre we pride ourselves on our staff being welcoming, friendly and happy to help our patients.
during this difficult time we are working with the ccg and nhse to implement national policies and guidance to enable our patients to access the appropriate and necessary healthcare safely.
01643 703441 - opt 1
01643 703441 - Opt 2
(SURGERY EMAIL ADDRESS)
If your correspondence relates to a request for medical treatment or any urgent matter please contact our Patient and Practitioner Services team on 01643 703441 (8:30am – 6:30pm). Our prescription line is available for any medication queries or prescription requests on the same number (9am - 12 noon, Monday – Friday).
Our GPs and clinical team cannot provide medical advice by email. General information for the attention of a GP will be passed on if requested.
Please note - this email is not continually monitored.
(REPEAT PRESCRIPTIONS EMAIL ADDRESS)
This email is for repeat prescription requests only.
If your medication request is urgent please contact our prescription line on 01643 703441 (Option 2). 9am - 12 noon, Monday - Friday.
Please include your name and date of birth with your request. Please be advised that requests for “all repeats” or requests with limited information are likely to result in a delay in the processing of medication. In such instances, staff will need to contact you to discuss your exact requirements.
This email inbox is only monitored during prescription line hours - 9am - 12 noon, Monday - Friday.
For repeat prescription ordering 24 hours a day, 7 days a week – please sign up to Patient Access or the NHS App – further details can be found on the Prescriptions and Online Access page of our website.
Minehead Medical Centre Address
Harley House Site
2 Irnham Road, Minehead, Somerset, TA24 5DL